Full-time; Company Description. Give a demonstration of product use/efficacy to c… Customer Service Representative Job Purpose: Contribute to thriving sales team with great customer services and the ability to meet the needs of clients who need assistance. Performing customer verifications, processing orders, applications, forms, and requests. We also use third-party cookies that help us analyze and understand how you use this website. Customer Service Representative - Retail. Conduct the sale of goods/services to customers on behalf of a company 2. Our technology superstore has an industry-leading 40,000+ selection … The retail customer service representatives may have to use the emails and phone of customers regarding their quires. A customer service representative supports customers by providing helpful information, answering questions, and responding to complaints. Customer service representatives interact with customers to answer questions, handle complaints, and process orders. The main responsibility of retail customer service representatives is to answer emails and accept phone calls from customers. Process orders, prepare correspondences and fulfill customer needs to … The level of success of such interactions between the seller and buyer will be dependent on seller who can adjust him/herself to the personality of the buyer. 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If you are thinking of working in a retail store as a sales representative, the likely duties, tasks, and responsibilities you will be assigned are shown in the job description example below: 1. The job of a Retail Customer Service representative is to handle customer questions and complaints regarding the products or services related to the store, they work for. Attending customer service support departmental meetings regularly. Retail customer service involves series of activities embarked upon to enhance the level of customer satisfaction – as in, the feeling that a product has met the expectation of the buyer. General education degree or its equivalent, Must be knowledgeable in relevant computer applications, Must be abreast of administrative procedures, Must have previous experience in cashiering, Having a previous customer service experience would be an advantage, Must be teachable and be ready to adhere to company policies. They typically provide services by phone, but some also interact with customers face to face, by email or text, via live chat, and through social media. The value of customer service may vary depending on the good or service, as well as industry and customer. As part of the hiring process, most applicants that passed the initial Resume/CV screening phase are required to pass an assessment test for the job or apprenticeship position they are applying for. The Customer Service Supervisor will build a strong team and shape staff behaviors to accomplish desired results. Are looking to hire an exemplary customer service Representative is responsible for handling an array of front-facing duties,! Their quires to accomplish desired results basic functionalities and security features of the.... User consent prior to running these cookies will be stored in your only! 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